Frequently Asked Questions
Do I need to be a member to be able to stay with you?
No, you are welcome to stay with us without being a member, but if you enjoy the atmosphere of the Club why not apply for membership?
More information is available here.
Are you open 24/7?
Our Reception office hours are 8.00am to 10.30pm Monday to Saturday and 9.00am to 10.30pm on Sunday. We guarantee access to your bedroom from 2.00pm. Please note that it is not possible to check in after 10.30pm.
What type of cards do you accept?
We accept Visa and MasterCard credit and debit cards in order to secure your booking. When you are here you can also use your Maestro card, although we cannot accept Maestro on the phone or online. We do not accept American Express cards.
Do you charge my card?
We do not charge your card in advance. We will only charge your card if you fail to comply with our cancellation policy, which will be clearly explained on the booking confirmation.
Do you serve meals?
We serve breakfast daily which is included in the room tariff. We do not provide any other meals. You are welcome to bring your own food into the Club; cutlery, crockery, a fridge and a microwave are provided for guests' use.
Do you have a lift/elevator?
We do not have a lift. If you need assistance with your luggage please ask a member of staff; we will be happy to assist. If you think you need a room on a lower floor please enquire when making the reservation.
Do you have internet connection?
Wifi service is available free of charge throughout the Club. Please ask Reception for a password. A public computer is also available for customers' use.