The Penn Club

 


Frequently Asked Questions


Do I need to be a member to be able to stay with you?
No, you are welcome to stay with us without being a member, but if you enjoy the atmosphere of the Club why not apply for membership?
More information is available here.

Are you open 24/7?
Our Reception office hours are 8.00am to 10.30pm Monday to Saturday and 9.00am to 10.30pm on Sunday. We guarantee access to your bedroom from 2.00pm. Please note that it is not possible to check in after 10.30pm.

What type of cards do you accept?
We accept Visa and MasterCard credit and debit cards in order to secure your booking. When you are here you can also use your Maestro card, although we cannot accept Maestro on the phone or online. We do not accept American Express cards.

Do you charge my card?
We do not charge your card in advance. We will only charge your card if you fail to comply with our cancellation policy, which will be clearly explained on the booking confirmation.

Do you serve meals?
We serve breakfast daily which is included in the room tariff. We do not provide any other meals. You are welcome to bring your own food into the Club; cutlery, crockery, a fridge and a microwave are provided for guests' use.

Do you have a lift/elevator?
We do not have a lift. Reception staff will always do their best to help guests with their luggage. However, there are times, particularly during the evenings, when only one person is working and it is not always possible for one person to manage large or very heavy suitcases. Under such circumstances and for reasons of Health & Safety, we regret that reception staff will not be able to carry the luggage upstairs, but will do their utmost to assist where possible. If you think you need a room on a lower floor please enquire when making the reservation.

Do you have internet connection?
Wifi service is available free of charge throughout the Club. Please ask Reception for a password. A public computer is also available for customers' use.